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Troubleshooting Electronic Resources

Causes

User(s) get a blank screen after searching in Summon via Internet Explorer Browser:

How to resolve this

  1. Click on the Tools icon in IE located at top right hand corner:

     
  2. Click on Safety > InPrivate Browsing
  3. In the new window, goto the library homepage.   

Follow up Actions

Provide information below to the library:

  • Description of the issue
  • URL of the affected site
    (For example, e-journal article link, ebook chapter link, database link and so forth)
  • Time and Date of access
  • Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
  • Version of Internet Browser
  • Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

  • Screen Capture of the error message/screen