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Troubleshooting Electronic Resources

Causes

  • Some of our e-resources use secured site (https).  If prompted by a certificate warning, users can add an exception usually done from the warning page.
    Example of Warning Screenshot below:

EZProxy

  • The Library is currently implementing the EZProxy system.  When this project is completed and implemented successfully, our users would no longer receive certificate errors.
  • However, if they do still encounter such errors, proceed to the next section below.

Follow up Actions

Provide information below to the library:

  • Description of the issue
  • URL of the affected site
    (For example, e-journal article link, ebook chapter link, database link and so forth)
  • Time and Date of access
  • Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
  • Version of Internet Browser
  • Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

  • Screen Capture of the error message/screen