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Troubleshooting Electronic Resources

Who to contact

Please email your electronic resources issues to library@kaust.edu.sa or submit it via our online form.

Provide us with the following information:

  • Problem URL
  • Brief description of the problem
  • Time and Date of access
  • Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
  • Version of Internet Browser
  • Location access: eg On or Off campus. If on campus, ask for the exact location
  • Screen capture of the error message / screen