Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Troubleshooting Electronic Resources

Causes

  • Some of our e-resources use secured site (https).  If prompted by a certificate warning, users can add an exception usually done from the warning page.
    Example of Warning Screenshot below:

EZProxy

  • The Library is currently implementing the EZProxy system.  When this project is completed and implemented successfully, our users would no longer receive certificate errors.
  • However, if they do still encounter such errors, proceed to the next section below.

Follow up Actions

Provide information below to the library:

  • Description of the issue
  • URL of the affected site
    (For example, e-journal article link, ebook chapter link, database link and so forth)
  • Time and Date of access
  • Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
  • Version of Internet Browser
  • Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

  • Screen Capture of the error message/screen