Troubleshooting Electronic Resources

Please email your electronic resources issues to library@kaust.edu.sa or submit it via our online form.

Provide us with the following information:

• Problem URL
• Brief description of the problem
• Time and Date of access
• Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
• Version of Internet Browser
• Location access: eg On or Off campus. If on campus, ask for the exact location
• Screen capture of the error message / screen